Frequently Asked Questions

Below you can find our handy FAQ section. If you don’t find what you’re looking for go ahead and contact us, our customer support team would be happy to help you.

Why Do I Need Placeit?

Placeit is a powerful online mockup, video and design template generator. Create all of your branding and marketing digital assets directly from your browser without downloading complicated software.

Start with your logo, then present it to the world with a professional and dynamic intro video!

Make and download a t-shirt design in seconds with our design templates. Check it out on one of our t-shirt mockups or apply it to other products like tote bags. You’ll download high-resolution images ready to upload to your apparel shop! Yup, a commercial license is included in all of your downloads!

So now you know, we are your ally to save money and time! Do you need t-shirt designs, business cards, book covers, or flyers? Placeit has your back with thousands of design templates! Also, we are adding more templates daily!

What’s Included in My Subscription?

You can always buy per item, but we totally recommend our subscription.

For 14.95* USD per month or 89.65* USD per year, you will have access to all of Placeit’s mockups, design templates, videos, and logos.

We include our commercial license for all purchases!

*(Applicable taxes not included)

Is There a Minimum Commitment Period?

Your monthly subscription will automatically renew every period, but there is no minimum commitment. You can cancel at any time. Don’t worry about assets you’ve created, you will continue to have access to your downloads after you cancel a subscription.

Coupons & Discounts

Do you have a discount on annual plans?

Stay tuned for any sales that may come up —- in the meantime, our annual subscription is our best deal (50% off from our monthly subscription).

Can I use the same coupon more than once?
Coupons are single use only. If you’ve already used a coupon on your account, you won’t be able to redeem the same coupon again. You can continue with your subscription without a coupon or stay tuned to our newsletters for any new offers.

I can’t redeem my coupon!
Coupons are single use only, please make sure you haven’t used this coupon already on your account.

How Can I See or Change My Account Settings?

You can see your invoices, update your billing information, or delete your account, all from the account page. Follow the steps in these video tutorials.

Can I Sell the Designs I Make with Placeit?

Sure thing! When you purchase from Placeit, you acquire the right to use your designs on any platform you choose for commercial, marketing, or advertising purposes.

For more detailed information, please read the full licensing terms.

What Format Are the Files I Download?

Mockups and design templates are available in PNG format.

Social media posts comply with the format required by each platform and are also in PNG (Instagram, Facebook, Pinterest, YouTube, etc.)

Videos are in MP4 format.

Logos are PNG files.

I Don't See the Assets I Want, Can You Add Them?

There are 29,000+ assets on Placeit, divided by their type: mockups, designs, logos, and videos. We have a search bar and tags to find or filter your asset needs.

Check out this video to help make your searching easier.

Don’t lose your favorite items! Check out how to save your works in progress and fave your assets:

Still can’t find what you need? Placeit content is updated daily, so please do let us know if there is something missing from our libraries that you would like to see! Send us a detailed description of your request to placeit.uservoice.com

Will You Send Me Physical Items of My Purchases?

Sorry, we are not a Print on Demand site. We do have some cool tips on Placeit’s Blog that might help you find the right POD website to suit your business’ needs. Check out this video to learn more about what Placeit does.